Answered By: Tara Atkins
Last Updated: Dec 01, 2020     Views: 8

Usually this error happens because of a "stuck" login. Please clear your browser's cache and cookies. Then close all the browser tabs/windows and start a fresh session.

Using VPN to access library resources can sometimes cause glitches. If clearing the cache and cookies does not fix the error, use your regular network (not VPN) to visit — this will ask you to authenticate with UTMB credentials then send you to ClinicalKey.

If neither of these options fix the error, please let us know and we will continue to troubleshoot.